Lyralis Focus is a food supplement - not a medicine. Sold by NASTOULIS STAVROS, Athens, Greece.

Refund & Return Policy

Last updated:

1. Your Right to Return

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and in line with the spirit of EU Directive 2011/83/EU, you have 14 calendar days from the date you receive your order to exercise your right of return, without giving any reason.

2. Conditions for Return

To be eligible for a return and refund:

  • The product must be in its original, unopened packaging.
  • The tamper-evident seal must be intact and unbroken.
  • The product must not have been used.

Important - Hygiene Exemption: Once the packaging of Lyralis Focus has been opened, the product is exempt from the right of return under Regulation 28(3)(b) of the Consumer Contracts Regulations 2013, which applies to goods that are liable to deteriorate rapidly or sealed goods that are not suitable for return after opening for health protection or hygiene reasons. Opened packaging will not be accepted for refund.

3. How to Initiate a Return

  1. Contact us by email at info@nastoulisstavros.gr within 14 calendar days of receipt, stating your name, phone number and reason for return (optional).
  2. We will reply with return instructions and our return address within 2 working days.
  3. Send the product back in secure packaging using a trackable postal service.
  4. Retain proof of postage until your refund has been processed.

4. Return Shipping Costs

The cost of return postage is the responsibility of the customer, unless the product is faulty or was delivered incorrectly. In such cases, we will arrange collection or reimburse reasonable postage costs.

5. Refund Processing

Once we have received and inspected the returned product, we will process your refund within 14 calendar days. As payment was made on delivery by cash or card to the courier, refunds will be issued by bank transfer or by an agreed alternative method. We will contact you to arrange this.

6. Cancellation Before Dispatch

You may cancel your order free of charge at any point before it is dispatched. Simply inform the team member who calls to confirm your order, or contact us at info@nastoulisstavros.gr. If cancelled before dispatch, no payment is required and no return is necessary.

7. Refusing Delivery

As payment is only made on delivery, you may refuse to accept the parcel from the courier at the point of delivery. In this case, the order will be returned to us and cancelled automatically - no payment will be taken and no further action is required on your part.

8. Faulty or Damaged Products

If your product arrives damaged or appears to be faulty, please contact us within 7 days of receipt. We will arrange a replacement or full refund at no cost to you, including return postage.

9. Contact

NASTOULIS STAVROS · Odos Voulis 15, 105 62 Athens · Email: info@nastoulisstavros.gr · Phone: +44 20 3976 4821 · Support: Mon-Fri, 9 am-5 pm